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I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

Want to set up your mobile phone for internet? Follow these easy instructions.

Step 1 of 9

Find "Mobile Network"

Slide your finger downwards starting from the top edge of the display.
Tap Settings.

Step 2 of 9

Find "Mobile Network"

Tap Network and Connections.

Step 3 of 9

Find "Mobile Network"

Tap Mobile Network.

Step 4 of 9

Edit data connection

Tap APN.

Step 5 of 9

Enter APN

Tap the field below "Access Point Name(APN)".
If you're on a pay monthly rate plan:
Key in e-ideas
If you're on a pay as you go rate plan:
Key in hicard

Step 6 of 9

Enter username

Tap the field below "User name" and key in 65ideas

Step 7 of 9

Enter password

Tap the field below "Password" and key in 65ideas

Step 8 of 9

Save configuration

Tap Save.

Step 9 of 9

Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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