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I can't use one of my apps

If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

Want to download new apps from BlackBerry World? It's easy, but you need to set up your mobile phone for internet and activate your BlackBerry ID before you can use this function.

Step 1 of 8

Find "BlackBerry World"

Slide your finger left on the display to open the main menu.
Tap BlackBerry World.

Step 2 of 8

Find app

To search by category:
Tap Categories.
Go to the required category.

Step 3 of 8

Find app

To search by name:
Tap Search.

Step 4 of 8

Find app

Key in the name of the required app and tap enter.

Step 5 of 8

Install app

Tap the required app.

Step 6 of 8

Install app

To install a free app:
Tap Download.

Step 7 of 8

Install app

To buy an app:
Tap the price.
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

Step 8 of 8

Use app

Slide your finger left on the display to open the main menu.
Tap the app you've just installed.
Follow the instructions on the display to use the app.

Swipe right for the next step

Tap anywhere to dismiss

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