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Backing up the phone memory on my mobile phone

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

Step 1 of 10

Install BlackBerry Link

Go to www.blackberry.com on your computer.

Find the download section on the website to download BlackBerry Link.

Download and install BlackBerry Link.

Step 2 of 10

Select USB connection setting

Slide your finger downwards starting from the top edge of the display.

Tap Settings.

Step 3 of 10

Select USB connection setting

Tap Storage and Access.

Step 4 of 10

Select USB connection setting

Tap USB Connections.

Step 5 of 10

Select USB connection setting

Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.

Step 6 of 10

Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

Step 7 of 10

Back up phone memory

Start BlackBerry Link on your computer.

Step 8 of 10

Back up phone memory

Click your mobile phone.

Step 9 of 10

Back up phone memory

Click Back Up & Restore.

Step 10 of 10

Back up phone memory

Click Back Up Device.

The phone memory is backed up.

Swipe right for the next step

Tap anywhere to dismiss

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