Transferring files between a computer and my mobile phone
Turning silent mode on my mobile phone on or off
Checking PIN and IMEI number on my mobile phone
Cancelling all diverts on my mobile phone
Restoring factory default settings on my mobile phone
If you want to update the software on your mobile phone, it's recommended you back up the phone memory.
Install BlackBerry Link
Go to www.blackberry.com on your computer.
Find the download section on the website to download BlackBerry Link.
Download and install BlackBerry Link.
Select USB connection setting
Slide your finger downwards starting from the top edge of the display.
Tap Storage and Access.
Tap USB Connections.
Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.
Connect mobile phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
Back up phone memory
Start BlackBerry Link on your computer.
Click your mobile phone.
Click Back Up & Restore.
Click Back Up Device.
The phone memory is backed up.
Tap anywhere to dismiss
Share this article via email! Just fill in these details and the characters in the box.
Fields marked with * are mandatory.