Device Help BlackBerry Passport Basic functions
BlackBerry Passport

BlackBerry Passport

View Device specs

Popular guides

Transferring files between a computer and my mobile phone

Turning silent mode on my mobile phone on or off

Checking PIN and IMEI number on my mobile phone

Turning the key lock on my mobile phone on or off

Turning caller identification on my mobile phone on or off

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

Backing up the phone memory on my mobile phone

Back to Basic functions

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

Step 1 of 10

Install BlackBerry Link

Go to www.blackberry.com on your computer.

Find the download section on the website to download BlackBerry Link.

Download and install BlackBerry Link.

Step 2 of 10

Select USB connection setting

Slide your finger downwards starting from the top edge of the display.

Tap Settings.

Step 3 of 10

Select USB connection setting

Tap Storage and Access.

Step 4 of 10

Select USB connection setting

Tap USB Connections.

Step 5 of 10

Select USB connection setting

Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.

Step 6 of 10

Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

Step 7 of 10

Back up phone memory

Start BlackBerry Link on your computer.

Step 8 of 10

Back up phone memory

Click your mobile phone.

Step 9 of 10

Back up phone memory

Click Back Up & Restore.

Step 10 of 10

Back up phone memory

Click Back Up Device.

The phone memory is backed up.

Swipe right for the next step

Tap anywhere to dismiss

Media guides

Clean up and speed up your smartphone 3 Simple tips to keep your smartphones safe