Device Help BlackBerry Passport Basic functions
BlackBerry Passport

BlackBerry Passport

View Device specs

Popular guides

Checking PIN and IMEI number on my mobile phone

Turning data roaming on my mobile phone on or off

Turning the key lock on my mobile phone on or off

Turning silent mode on my mobile phone on or off

Transferring files between a computer and my mobile phone

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

Restoring factory default settings on my mobile phone

Back to Basic functions

Want to restore the factory default settings on your mobile phone? It's easy, but please note: all data on your mobile phone will be deleted. Data on your SIM isn't deleted.

Step 1 of 5

Find "Security Wipe"

Slide your finger downwards starting from the top edge of the display.

Tap Settings.

Step 2 of 5

Find "Security Wipe"

Tap Security and Privacy.

Step 3 of 5

Find "Security Wipe"

Tap Security Wipe.

Step 4 of 5

Restore factory default settings

Tap the text input field and key in blackberry

Step 5 of 5

Restore factory default settings

Tap Delete Data.

Wait a moment while the factory default settings are restored.

Follow the instructions on the display to set up your mobile phone and prepare it for use.

Swipe right for the next step

Tap anywhere to dismiss

Media guides

Clean up and speed up your smartphone 3 Simple tips to keep your smartphones safe