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Another Bluetooth device can't connect to my mobile phone

If a Bluetooth device can't connect to your mobile phone, follow this guide to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

Unfortunately, we can't solve the problem with your mobile phone.

We suggest you try updating your mobile phone's software if you haven't done this recently. Mobile phone manufacturers often use software updates to add new functionality and resolve problems.

If this doesn't help, contact customer service on 1688 for more help.

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