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My mobile phone doesn't respond

If your mobile phone stops responding while you're using it, there may be several causes of the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

You can lock the phone screen and keys to avoid activating your mobile phone by mistake.

Step 1 of 8

Turn on screen lock

Briefly tap On/Off.

Step 2 of 8

Turn off screen lock

Briefly tap On/Off and slide you finger across the screen.

Step 3 of 8

Set automatic screen lock

Slide two fingers downwards starting from the top the screen.

Step 4 of 8

Set automatic screen lock

Tap the settings icon.

Step 5 of 8

Set automatic screen lock

Tap Display.

Step 6 of 8

Set automatic screen lock

Tap Sleep.

Step 7 of 8

Set automatic screen lock

Tap the required setting.

Step 8 of 8

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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