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I can't make voice calls

If you can't make voice calls, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

You can turn off all network connections on your mobile phone so it can’t cause any interference with sensitive equipment in a plane or a hospital. It's called flight mode. You can still use your mobile phone when flight mode is turned on, but you can't send messages, make calls or use the internet.

Step 1 of 5

Turn flight mode on or off

Tap the Menu key twice.

Step 2 of 5

Turn flight mode on or off

Tap Manage Connections.

Step 3 of 5

Turn flight mode on or off

Tap Mobile Network to turn flight mode on or off.
When the box next to the menu item is unticked, flight mode is turned on.

Step 4 of 5


Tap Disconnect.

Step 5 of 5


Tap the Return key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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