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I can't receive messages on my voicemail

If you can't receive messages on your voicemail, follow these instructions to solve the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

You can divert incoming calls to your voicemail. You can choose which types of calls you want to divert, such as all calls, missed calls or when the mobile phone is busy.

Step 1 of 20

Find "Call Forwarding"

Tap Connect.

Step 2 of 20

Find "Call Forwarding"

Tap the Menu key.

Step 3 of 20

Find "Call Forwarding"

Tap Options.

Step 4 of 20

Find "Call Forwarding"

Tap Call Forwarding.

Step 5 of 20

Select divert type

Tap Forward Calls.

Step 6 of 20

Select divert type

Tap one of the following options:
Always, go to 2a.

Step 7 of 20

Select divert type

Conditional, go to 2b.

Step 8 of 20

2a - "Always"

If you choose to divert all calls, the divert icon is displayed in standby mode.

Tap Forward All Calls.

Step 9 of 20

2a - "Always"

If you choose to divert all calls, the divert icon is displayed in standby mode.

Tap New Number....

Step 10 of 20

2a - "Always"

If you choose to divert all calls, the divert icon is displayed in standby mode.

Tap [Use Once].
Key in +6596301389

Step 11 of 20

2a - "Always"

If you choose to divert all calls, the divert icon is displayed in standby mode.

Tap the Menu key.

Step 12 of 20

2a - "Always"

If you choose to divert all calls, the divert icon is displayed in standby mode.

Tap Continue.

Step 13 of 20

2b - "Conditional"

Tap If Busy, If No Reply or If Not Reachable.

Step 14 of 20

2b - "Conditional"

Tap New Number....

Step 15 of 20

2b - "Conditional"

Tap [Use Once].
Key in +6596301389

Step 16 of 20

2b - "Conditional"

Tap the Menu key.

Step 17 of 20

2b - "Conditional"

Tap Continue.

Step 18 of 20

Save setting

Tap the Menu key.

Step 19 of 20

Save setting

Tap Save.
The request is sent.

Step 20 of 20

Exit

Tap Disconnect to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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