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Backing up the phone memory on my mobile phone

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

Step 1 of 10

Install BlackBerry Link

Go to http://worldwide.blackberry.com on your computer.

Find the download section on the website to download BlackBerry Link.

Download and install BlackBerry Link on your computer.

Step 2 of 10

Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.

Tap Settings.

Step 3 of 10

Select USB connection setting

Tap Storage and Access.

Step 4 of 10

Select USB connection setting

Tap USB Connections.

Step 5 of 10

Select USB connection setting

Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.

Step 6 of 10

Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

Step 7 of 10

Back up phone memory

If the software has been updated, there may be some differences in relation to these instructions.

Start BlackBerry Link on your computer.

Step 8 of 10

Back up phone memory

If the software has been updated, there may be some differences in relation to these instructions.

Click your phone.

Step 9 of 10

Back up phone memory

If the software has been updated, there may be some differences in relation to these instructions.

Click the settings icon.

Step 10 of 10

Back up phone memory

If the software has been updated, there may be some differences in relation to these instructions.

Click Back up now.

The phone memory is backed up.

Swipe right for the next step

Tap anywhere to dismiss

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