Search for topic or select one below

Restoring factory default settings on my mobile phone

Want to restore the factory default settings on your mobile phone? It's easy, but please note: all data on your mobile phone will be deleted. Data on your SIM isn't deleted.

Step 1 of 5

Find "Security Wipe"

Slide your finger down the display starting from the top edge of your mobile phone.

Tap Settings.

Step 2 of 5

Find "Security Wipe"

Tap Security and Privacy.

Step 3 of 5

Find "Security Wipe"

Tap Security Wipe.

Step 4 of 5

Restore factory default settings

Tap the field and key in blackberry

Step 5 of 5

Restore factory default settings

Tap Delete Data.

Wait a moment while the factory default settings are restored.

Follow the instructions on the display to set up your mobile phone and prepare it for use.

Swipe right for the next step

Tap anywhere to dismiss

Media guides