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Another Bluetooth device can't connect to my mobile phone

If a Bluetooth device can't connect to your mobile phone, follow this guide to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

Want to turn Bluetooth on your mobile phone on or off? Follow these easy instructions.

Step 1 of 2

Turn Bluetooth on or off

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the field next to Bluetooth to turn the function on or off.

Step 2 of 2

Exit

Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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