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I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

You can set your mobile phone to find a network automatically or you can choose a network manually by following these easy instructions. Please note: if you select a network manually, the network connection will be lost if you're out of range of the selected network.

Step 1 of 8

Find "Network operators"

Slide two fingers down the display starting from the top edge of your mobile phone.

Step 2 of 8

Find "Network operators"

Tap Mobile data.

Step 3 of 8

Find "Network operators"

Tap Network operators.

Step 4 of 8

Choose option

Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

Step 5 of 8

2a - Select network manually

Tap Search networks.

Step 6 of 8

2a - Select network manually

Tap the required network (eg. SingTel Mobile).
Your display will tell you if you've access to the network you've chosen.

Step 7 of 8

2b - Select network automatically

Tap Select automatically.

Step 8 of 8

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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