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I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

Want to turn Wi-Fi on your mobile phone on or off? Follow these easy instructions.

Step 1 of 2

Turn Wi-Fi on or off

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap the Wi-Fi icon to turn the function on or off.

Step 2 of 2

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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