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I can't use Wi-Fi

You can connect to public Hotspots or a Wi-Fi network in your home or at your workplace to access the internet. If you can't use Wi-Fi, follow this guide to solve the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

If you want to use Wi-Fi to gain access to the internet, you need to establish a connection to a Wi-Fi network. Follow these easy instructions.

Step 1 of 5

Find "WI-FI"

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap and hold WI-FI.

Step 2 of 5

Turn on Wi-Fi

Tap the indicator next to "Wi-Fi" until the function is turned on.

Step 3 of 5

Connect to Wi-Fi network

A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.

Step 4 of 5

Connect to Wi-Fi network

Follow the instructions on the display to select security settings, if required.
Tap CONNECT.

Step 5 of 5

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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