Search for topic or select one below

Restore factory default settings

If your mobile phone gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All configurations you've made on your mobile phone are deleted.

Step 1 of 6

Find "Backup & reset"

Tap Settings.

Step 2 of 6

Find "Backup & reset"

Tap Advanced settings.

Step 3 of 6

Find "Backup & reset"

Tap Backup & reset.

Step 4 of 6

Restore factory default settings

Tap Factory data reset.

Step 5 of 6

Restore factory default settings

Tap RESET PHONE.

Step 6 of 6

Restore factory default settings

Tap RESET PHONE. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your mobile phone and prepare it for use.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides