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I can't make voice calls

If you have problems making voice calls, there may be several causes of the problem.
We found 11 possible solutions to your problem. Click Start guide to see the solutions.

You can set your mobile phone to find a network automatically or you can choose a network manually. If you select a network manually, the network connection will be lost if you're out of range of the selected network.

Step 1 of 9

Find "Carrier"

Tap Settings.

Step 2 of 9

Find "Carrier"

Tap More.

Step 3 of 9

Find "Carrier"

Tap Mobile network.

Step 4 of 9

Find "Carrier"

Tap Carrier.

Step 5 of 9

Select network automatically

To select a network automatically, tap Choose automatically to turn on the function.

Step 6 of 9

Select network manually

To select a network manually, tap Choose automatically to turn off the function.

Step 7 of 9

Select network manually

Tap OK.

Step 8 of 9

Select network manually

Tap the required network (eg. Singtel Mobile).

Step 9 of 9

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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