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I can't receive voice calls

If you have problems receiving voice calls, there may be several causes of the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

If you no longer wish to divert your calls, you need to cancel the diverts.

Step 1 of 8

Find "Call forwarding"

Tap the phone icon.

Step 2 of 8

Find "Call forwarding"

Tap the menu icon.

Step 3 of 8

Find "Call forwarding"

Tap Settings.

Step 4 of 8

Find "Call forwarding"

Tap Additional settings.

Step 5 of 8

Find "Call forwarding"

Tap Call forwarding.

Step 6 of 8

Cancel all diverts

Tap the required divert type.

Step 7 of 8

Cancel all diverts

Tap DISABLE.

Step 8 of 8

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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