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I can't connect to another Bluetooth device

If you can't establish a connection to another Bluetooth device, there may be several causes of the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

Bluetooth is a wireless connection which can be used to transfer files between two devices or to establish a connection to other devices, such as a wireless headset or keypad.

Step 1 of 5

Turn Bluetooth on or off

Slide two fingers downwards starting from the top the screen.

Step 2 of 5

Turn Bluetooth on or off

Tap the settings icon.

Step 3 of 5

Turn Bluetooth on or off

Tap Bluetooth.

Step 4 of 5

Turn Bluetooth on or off

Tap the indicator to turn the function on or off.

If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.
Step 5 of 5

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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