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I can't use my mobile phone's internet connection

If you can't use your mobile phone's internet connection, there may be several causes of the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.

Step 1 of 7

Find "Mobile network"

Slide two fingers downwards starting from the top the screen.

Step 2 of 7

Find "Mobile network"

Tap the settings icon.

Step 3 of 7

Find "Mobile network"

Tap More.

Step 4 of 7

Find "Mobile network"

Tap Mobile network.

Step 5 of 7

Turn data roaming on or off

Tap the indicator next to "Data roaming" to turn the function on or off.

Step 6 of 7

Turn data roaming on or off

If you turn on data roaming, tap OK.

Step 7 of 7

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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