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I can't use Wi-Fi

If you can't use Wi-Fi on your mobile phone, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way, your mobile phone doesn't use mobile data.

Step 1 of 7

Find "Wi-Fi"

Slide two fingers downwards starting from the top the screen.

Step 2 of 7

Find "Wi-Fi"

Tap the settings icon.

Step 3 of 7

Find "Wi-Fi"

Tap Wi-Fi.

Step 4 of 7

Turn on Wi-Fi

Tap the indicator next to "Wi-Fi" to turn on the function.

Step 5 of 7

Connect to a Wi-Fi network

Tap the required Wi-Fi network.

Step 6 of 7

Connect to a Wi-Fi network

Key in the password for the Wi-Fi network and tap Connect.

If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.
Step 7 of 7

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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