Device Help Huawei Y5 II Apps and media
Huawei Y5 II

Huawei Y5 II

View Device specs

Popular guides

Take screenshot

Move apps to memory card

Transfer files between computer and mobile phone

Use camera

Delete temporary data

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't play music

Back to Apps and media
If you can't play music on your mobile phone, there may be several causes of the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
The selected audio file is not supported by the music player
No audio files have been transferred to your mobile phone
The headset isn't working
The audio file is damaged

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and speed up your smartphone Can't make or receive calls on your smartphone? Can't use mobile data on your smartphone? Can't connect to WiFi on your smartphone? Slow mobile internet on your smartphone? Slow WiFi connection on your smartphone? 3 Simple tips to keep your smartphones safe