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I can't make voice calls

If you can't make voice calls, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

You can turn off your own caller identification, your number will then not be shown at the receiving end when you make a call. You can also make one call with hidden caller identification. Your number is only hidden when you make voice calls not when you send messages.

Step 1 of 8

Find "Caller ID"

Tap the phone icon.

Step 2 of 8

Find "Caller ID"

Tap Dial.

Step 3 of 8

Find "Caller ID"

Tap the menu icon.

Step 4 of 8

Find "Caller ID"

Tap Call settings.

Step 5 of 8

Find "Caller ID"

Tap Additional settings.
After a moment the current settings are displayed.

Step 6 of 8

Find "Caller ID"

Tap Caller ID.

Step 7 of 8

Turn your own caller identification on or off

Tap Hide number or Show number.

Step 8 of 8

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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