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I can't send and receive email

If you can't send and receive email, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Want to write and send an email? It's easy, but remember you need to set up your mobile phone for email or you need to set up your mobile phone for Exchange email before you can use this function.

Step 1 of 12

Find "E-mail"

Tap the menu icon.

Step 2 of 12

Find "E-mail"

Tap E-mail.

Step 3 of 12

Select email account

Slide your finger right starting from the left edge of the display.
Tap Inbox below the required email account.

Step 4 of 12

Create new email

Tap the new email icon.

Step 5 of 12

Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

Step 6 of 12

Enter subject

Tap Subject.
Key in a subject for the email.

Step 7 of 12

Write the text

See how to write text.

Tap the text input field.
Write the text for your email.

Step 8 of 12

Attach file

Tap the attachment icon.

Step 9 of 12

Attach file

Tap File.
Go to the required folder.

Step 10 of 12

Attach file

Tap the required file.

Step 11 of 12

Send the email

Tap the send icon when you've finished your email.

Step 12 of 12

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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