Search for topic or select one below

Backing up the phone memory on my mobile phone

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

Step 1 of 6

Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

Step 2 of 6

Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.

Tap the USB icon.

Step 3 of 6

Select USB connection setting

Tap Media device (MTP) until the function is turned on.

Step 4 of 6

Back up phone memory

Start a file manager on your computer and find your phone in your computer's file system.

Step 5 of 6

Back up phone memory

Go to the required folder in your mobile phone's file system.

Step 6 of 6

Back up phone memory

Highlight the required file and move or copy it to your computer.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides