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I can't connect to another Bluetooth device

If you can't establish a connection to another Bluetooth device, there may be several causes of the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

Bluetooth is a wireless connection which can be used to transfer files between two devices or to establish a connection to other devices, such as a wireless headset or keypad.

Step 1 of 3

Turn Bluetooth on or off

Slide your finger downwards starting from the top of the screen.

Step 2 of 3

Turn Bluetooth on or off

Tap the Bluetooth icon to turn the function on or off.

If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.
Step 3 of 3

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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