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I can't send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

You can send and receive email from your email accounts. Before you can send and receive email, you need to set up your mobile phone for email.

Step 1 of 14

Find "E-mail"

Tap Essentials.

Step 2 of 14

Find "E-mail"

Tap E-mail.

Step 3 of 14

Select email account

Slide your finger right starting form the left side of the screen.

Step 4 of 14

Select email account

Tap Inbox below the required email account.

Step 5 of 14

Create new email

Tap the new email icon.

Step 6 of 14

Select recipient

Tap the search field and key in the first letters of the recipient's name.

Step 7 of 14

Select recipient

Tap the required contact.

Step 8 of 14

Enter subject

Tap Subject and key in the required subject.

Step 9 of 14

Write text

Tap the text input field and write the text for your email.

Step 10 of 14

Attach file

Tap the attachment icon.

Step 11 of 14

Attach file

Tap File and go to the required folder.

Step 12 of 14

Attach file

Tap the required file.

Step 13 of 14

Send the email

Tap the send icon when you've finished your email.

Step 14 of 14

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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