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I can't use one of my apps

If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 7 possible solutions to your problem. Click Start guide to see the solutions.

Some applications aren't ended completely when your mobile phone returns to the home screen. They keep running in the background unless you end them from the list of active applications.

Step 1 of 3

End active applications

Tap the application icon.

Step 2 of 3

End active applications

Slide your finger right on the required application to end it.

Step 3 of 3

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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