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Another Bluetooth device can't connect to my mobile phone

If a Bluetooth device can't connect to your mobile phone, follow this guide to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

Want to turn Bluetooth on your mobile phone on or off? Follow these easy instructions.

Step 1 of 5

Find "Bluetooth"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Step 2 of 5

Find "Bluetooth"

Tap Networks.

Step 3 of 5

Find "Bluetooth"

Tap Bluetooth.

Step 4 of 5

Turn Bluetooth on or off

Tap the indicator next to "Bluetooth" to turn the function on or off.

Step 5 of 5

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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