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I can't turn on my mobile phone

If you can't turn on your mobile phone, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

Your SIM and battery must be inserted before you can use your mobile phone.

Step 1 of 4

Remove the battery

Turn the back of your mobile phone towards you.
Slide the back cover catch upwards and remove the back cover (bottom first).

Step 2 of 4

Insert your SIM

Place your SIM in the SIM holder and slide it in.

Step 3 of 4

Insert battery

Place the battery in your mobile phone (bottom first), matching the battery contacts with the phone contacts, and press the battery into place.

Step 4 of 4

Replace the back cover

Place the back cover on your mobile phone (top first), and slide the back cover catch downwards.

Swipe right for the next step

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