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I can't send and receive email

If you can't send and receive email, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Want to write and send an email? It's easy, but you need to set up your mobile phone for email or you need to set up your mobile phone for Exchange email before you can use this function.

Step 1 of 20

Find "E-mail"

Tap the Menu key.

Step 2 of 20

Find "E-mail"

Scroll to Communic. and tap the Navigation key.

Step 3 of 20

Find "E-mail"

Scroll to Messaging and tap the Navigation key.

Step 4 of 20

Find "E-mail"

Scroll to New message and tap the Navigation key.

Step 5 of 20

Find "E-mail"

Scroll to E-mail and tap the Navigation key.

Step 6 of 20

Select email account

If required, highlight the required email account and tap the Navigation key.

Step 7 of 20

Select recipient

Scroll to To and tap the Navigation key.
Key in the first letters of the required contact.
Matching contacts are displayed.

Step 8 of 20

Select recipient

Highlight the required contact and tap the Navigation key.

Step 9 of 20

Select recipient

When the box next to a contact is marked (X), the contact is selected.

Step 10 of 20

Select recipient

Tap OK.

Step 11 of 20

Enter subject

Scroll to Subject and key in a subject.

Step 12 of 20

Write text

See how to write text.

Highlight the text input field and write the required text.

Step 13 of 20

Attach file

Tap Options.

Step 14 of 20

Attach file

Scroll to Insert and tap the Navigation key.

Step 15 of 20

Attach file

Highlight the required file type and tap the Navigation key.

Step 16 of 20

Attach file

If you select Other:
Go to the required folder.

Step 17 of 20

Attach file

Highlight the required file and tap the Navigation key.

Step 18 of 20

Send email

Tap Options.

Step 19 of 20

Send email

Scroll to Send and tap the Navigation key.

Step 20 of 20

Exit

Tap the Menu key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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