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I can't send and receive email

If you can't send and receive email, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Want to set up your mobile phone for Exchange email? Follow these easy instructions.

Step 1 of 74

Find "Access points"

Tap the Menu key.

Step 2 of 74

Find "Access points"

Scroll to Tools and tap the Navigation key.

Step 3 of 74

Find "Access points"

Scroll to Settings and tap the Navigation key.

Step 4 of 74

Find "Access points"

Scroll to Connection and tap the Navigation key.

Step 5 of 74

Find "Access points"

Scroll to Access points and tap the Navigation key.

Step 6 of 74

Create new data connection

Tap Options.

Step 7 of 74

Create new data connection

Scroll to New access point and tap the Navigation key.

Step 8 of 74

Enter data connection name

Scroll to Connection name and tap the Navigation key.

Step 9 of 74

Enter data connection name

Key in SingTel Email and tap the Navigation key.

Step 10 of 74

Select data bearer

Scroll to Data bearer and tap the Navigation key.

Step 11 of 74

Select data bearer

Scroll to Packet data and tap the Navigation key.

Step 12 of 74

Enter APN

Scroll to Access point name and tap the Navigation key.
If you're on a pay monthly rate plan:
Key in e-ideas

Step 13 of 74

Enter APN

If you're on a pay as you go rate plan:
Key in hicard
Tap the Navigation key.

Step 14 of 74

Enter username

Scroll to User name and tap the Navigation key.

Step 15 of 74

Enter username

Key in 65ideas and tap the Navigation key.

Step 16 of 74

Turn off request for password

Scroll to Prompt password and tap the Navigation key to select No.

Step 17 of 74

Enter password

Scroll to Password and tap the Navigation key.

Step 18 of 74

Enter password

Key in 65ideas and tap the Navigation key.

Step 19 of 74

Select authentication

Scroll to Authentication and tap the Navigation key to select Normal.

Step 20 of 74

Save data connection

Tap Back to save the settings and return to the list of data connections.

Step 21 of 74

Save data connection

Tap the Menu key to return to standby mode.

Step 22 of 74

Find "E-mail"

Tap the Menu key.

Step 23 of 74

Find "E-mail"

Scroll to Communic. and tap the Navigation key.

Step 24 of 74

Find "E-mail"

Scroll to Messaging and tap the Navigation key.

Step 25 of 74

Find "E-mail"

Tap Options.

Step 26 of 74

Find "E-mail"

Scroll to Settings and tap the Navigation key.

Step 27 of 74

Find "E-mail"

Scroll to E-mail and tap the Navigation key.

Step 28 of 74

Create new email account

Tap Options.

Step 29 of 74

Create new email account

Scroll to New mailbox and tap the Navigation key.

Step 30 of 74

Start setup

Tap the Navigation key.

Step 31 of 74

Start setup

Tap No.

Step 32 of 74

Enter email address

Key in your email address and tap the Navigation key.

Step 33 of 74

Enter password

Key in your password and tap the Navigation key.

Step 34 of 74

Enter username

Key in your username and tap the Navigation key.

Step 35 of 74

Select server type

Tap the Navigation key.

Step 36 of 74

Select server type

Scroll to Mail for Exch. and tap the Navigation key.

Step 37 of 74

Select server type

Tap the Navigation key.

Step 38 of 74

Enter domain name

Key in the domain name and tap the Navigation key.

Step 39 of 74

Enter server address

Key in the server address and tap the Navigation key.

Step 40 of 74

Install Mail for Exchange

Tap the Navigation key the necessary number of times to confirm the installation.

Step 41 of 74

Select data connection

Scroll to Access point and tap the Navigation key.

Step 42 of 74

Select data connection

Scroll to SingTel Email and tap the Navigation key.

Step 43 of 74

Turn synchronisation when roaming on or off

Scroll to Sync while roaming and tap the Navigation key.

Step 44 of 74

Turn synchronisation when roaming on or off

Highlight No, Yes, on peak only or Yes, always and tap the Navigation key.

Step 45 of 74

Select settings for synchronisation interval and time

Tap Navigation key right or Navigation key left to select the Sync schedule tab.

Step 46 of 74

Select settings for synchronisation interval and time

Scroll to Peak sync schedule and tap the Navigation key.

Step 47 of 74

Select settings for synchronisation interval and time

Highlight Manual, Always on or the required period and tap the Navigation key.

Step 48 of 74

Select settings for synchronisation interval and time

Scroll to Off-peak sync schedule and tap the Navigation key.

Step 49 of 74

Select settings for synchronisation interval and time

Highlight Manual, Always on or the required period and tap the Navigation key.

Step 50 of 74

Select settings for synchronisation interval and time

Highlight Peak start time, Peak end time or Peak days and tap the Navigation key.
Follow the instructions on the display to select the required settings.

Step 51 of 74

Select settings for synchronisation of appointments

Tap Navigation key right or Navigation key left to select the Calendar tab.

Step 52 of 74

Select settings for synchronisation of appointments

Scroll to Synchronise calendar and tap the Navigation key to select Yes or No.

Step 53 of 74

Select settings for synchronisation of appointments

Scroll to Sync calender back and tap the Navigation key.

Step 54 of 74

Select settings for synchronisation of appointments

Highlight All entries or the required period and tap the Navigation key.

Step 55 of 74

Select settings for synchronisation of appointments

Scroll to Initial sync and tap the Navigation key.

Step 56 of 74

Select settings for synchronisation of appointments

Highlight Delete items on pho... or Keep items on phone and tap the Navigation key.

Step 57 of 74

Select settings for synchronisation of tasks

Tap Navigation key right or Navigation key left to select the Tasks tab.

Step 58 of 74

Select settings for synchronisation of tasks

Scroll to Synchronise tasks and tap the Navigation key to select Yes or No.

Step 59 of 74

Select settings for synchronisation of tasks

Scroll to Sync completed tasks and tap the Navigation key.

Step 60 of 74

Select settings for synchronisation of tasks

Highlight Yes or No and tap the Navigation key.

Step 61 of 74

Select settings for synchronisation of tasks

Scroll to Initial sync and tap the Navigation key.

Step 62 of 74

Select settings for synchronisation of tasks

Highlight Delete items on pho... or Keep items on phone and tap the Navigation key.

Step 63 of 74

Select settings for synchronisation of contacts

Tap Navigation key right or Navigation key left to select the Contacts tab.

Step 64 of 74

Select settings for synchronisation of contacts

Scroll to Synchronise contacts and tap the Navigation key to select Yes or No.

Step 65 of 74

Select settings for synchronisation of contacts

Scroll to Initial sync and tap the Navigation key.

Step 66 of 74

Select settings for synchronisation of contacts

Highlight Delete items on pho... or Keep items on phone and tap the Navigation key.

Step 67 of 74

Select settings for synchronisation of email

Tap Navigation key right or Navigation key left to select the E-mail tab.

Step 68 of 74

Select settings for synchronisation of email

Scroll to Synchronise e-mail and tap the Navigation key to select Yes or No.

Step 69 of 74

Select settings for synchronisation of email

Scroll to Sync messages back and tap the Navigation key.

Step 70 of 74

Select settings for synchronisation of email

Highlight All messages or the required period and tap the Navigation key.

Step 71 of 74

Save and exit

Tap Options.

Step 72 of 74

Save and exit

Scroll to Save and tap the Navigation key.

Step 73 of 74

Save and exit

Tap the Menu key to return to standby mode.

Step 74 of 74

Exit

Tap the Menu key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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