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I can't turn on my mobile phone

If you can't turn on your mobile phone, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

Before you start using your mobile phone, you need to insert your SIM and battery. Please note: your mobile phone only supports micro SIMs.

Step 1 of 5

Remove the back cover

Turn the back of your mobile phone towards you.
Take hold of the top of the back cover and remove it.

Step 2 of 5

Insert SIM

Place your SIM as illustrated next to the SIM holder.

Step 3 of 5

Insert SIM

Slide your SIM into the SIM holder until it clicks into place.

Step 4 of 5

Insert battery

Place the battery in your mobile phone (bottom first), matching the battery contacts with the contacts in your mobile phone, and press the battery into place.

Step 5 of 5

Replace the back cover

Place the back cover on your mobile phone, bottom first, and press it into place.

Swipe right for the next step

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