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I can't turn on my mobile phone

If you can't turn on your mobile phone, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

If you want to prevent others from accessing the contents of your mobile phone (such as pictures and messages), you need to turn on the phone lock code. Once done, it needs to be keyed in when you turn on your mobile phone.
Please note: the phone lock code doesn't protect your mobile phone against unauthorised use. Your SIM is protected by turning on your PIN.

Step 1 of 9

Find "lock screen"

Slide your finger left on the display.
Tap Settings.

Step 2 of 9

Find "lock screen"

Tap lock screen.

Step 3 of 9

Choose option

Choose one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.

Step 4 of 9

2a - Turn on use of phone lock code

Tap the indicator next to Password to turn on the function.

Step 5 of 9

2a - Turn on use of phone lock code

Tap the field below New password and key in the required phone lock code.

Step 6 of 9

2a - Turn on use of phone lock code

Tap the field below Confirm password and key in the phone lock code.

Step 7 of 9

2a - Turn on use of phone lock code

Tap done.

Step 8 of 9

2b - Turn off use of phone lock code

Tap the indicator next to Password to turn off the function.
Key in the phone lock code.

Step 9 of 9

Exit

Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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