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I can't install an app

If you can't install an app on your mobile phone, follow these instructions to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

Want to download new apps from Windows Phone Store? It's easy, but remember you need to set up your mobile phone for internet and activate your Microsoft account before you can use this function.

Step 1 of 9

Open Windows Phone Store

Tap Store.

Step 2 of 9

Find app

To search by category:
Slide your finger right on the display.
Tap the required category.

Step 3 of 9

Find app

To search by name:
Tap the search icon.

Step 4 of 9

Find app

Key in the name of the required app and tap arrow right.

Step 5 of 9

Install app

Tap the required app.

Step 6 of 9

Install app

To install a free app:
Tap install.

Step 7 of 9

Install app

To buy an app:
Tap buy.

Step 8 of 9

Install app

Follow the instructions on the display to install the app.
Tap the Home key to return to the home screen.

Step 9 of 9

Use app

Slide your finger left on the display to open the main menu.
Tap the app you've just installed.
Follow the instructions on the display to use the app.

Swipe right for the next step

Tap anywhere to dismiss

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