Search for topic or select one below

I can't use Wi-Fi

You can connect to public Hotspots or a Wi-Fi network in your home or at your workplace to access the internet. If you can't use Wi-Fi, follow this guide to solve the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

If you want to use Wi-Fi to gain access to the internet, you need to establish a connection to a Wi-Fi network. Follow these easy instructions.

Step 1 of 6

Find "WiFi"

Slide your finger down the display starting from the top edge of your mobile phone.

Step 2 of 6

Find "WiFi"

Tap WiFi.

Step 3 of 6

Turn on Wi-Fi

Tap the indicator next to "WiFi networking" until the function is turned on.

Step 4 of 6

Connect to Wi-Fi network

A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.

Step 5 of 6

Connect to Wi-Fi network

Follow the instructions on the display to select security settings, if required, and tap done.

Step 6 of 6

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Media guides