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I can't send and receive email

If you can't send and receive email, follow these instructions to solve the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

Want to set up your mobile phone for Exchange email? It's easy, but remember you need to set up your mobile phone for internet before you can use this function.

Step 1 of 9

Find "email+accounts"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap ALL SETTINGS.

Step 2 of 9

Find "email+accounts"

Tap email+accounts.

Step 3 of 9

Create new email account

Tap add an account.

Step 4 of 9

Select email provider

Tap Exchange.

Step 5 of 9

Enter email address

Tap the field below "Email address" and key in your email address.

Step 6 of 9

Enter password

Tap the field below "Password" and key in the password for your email account.

Step 7 of 9

Enter password

Tap sign in.

Step 8 of 9

Finish setup

Tap done.

Step 9 of 9

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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