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I can't use my mobile phone's internet connection

If you can't use your mobile phone's internet connection, there may be several causes of the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

If your mobile phone is slow or freezes, it might help to restart it.

Step 1 of 3

Restart your mobile phone

Tap and hold On/Off.

Step 2 of 3

Restart your mobile phone

At the same time, tap and hold the Top volume key until your mobile phone turns off.

Step 3 of 3

Restart your mobile phone

Tap On/Off to turn on your mobile phone again.

Swipe right for the next step

Tap anywhere to dismiss