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I can't use my mobile phone's internet connection

If you can't use your mobile phone's internet connection, there may be several causes of the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.

Step 1 of 7

Find "Dual SIM & Cellular"

Tap Settings.

Step 2 of 7

Find "Dual SIM & Cellular"

Tap Dual SIM & Cellular.

Step 3 of 7

Turn mobile data on or off

Tap the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 7

Turn use of mobile data for applications on or off

Tap Apps Using Wi-Fi and Mobile Data.

Step 5 of 7

Turn use of mobile data for applications on or off

Tap the required application.

Step 6 of 7

Turn use of mobile data for applications on or off

Tap the required setting.

Step 7 of 7

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss