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I can't make video calls

When you make a video call, you can watch a live video of the person you're talking to. If you can't make video calls, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Unfortunately, we can't solve the problem with your mobile phone.

We suggest you try updating your mobile phone's software if you haven't done this recently. Mobile phone manufacturers often use software updates to add new functionality and resolve problems.

If this doesn't help, contact customer service on 1688 for more help.

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