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I can't send and receive MMS

MMS can contain media files such as pictures and audio files. You can send MMS to one or more phones and to email addresses. If you can't send and receive MMS, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

Want to write and send an MMS? It's easy, but remember you need to set up your mobile phone for MMS before you can use this function.

Step 1 of 15

Find "Messages"

Tap Messages.

Step 2 of 15

Create MMS

Tap the new message icon.

Step 3 of 15

Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.

Step 4 of 15

Write the text

See how to write text.

Tap Enter message.
Write the text for your MMS.

Step 5 of 15

Insert pictures, video clips and audio files

Tap the attachment icon.
Choose one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.

Step 6 of 15

5a - Insert a picture

Tap Image.
Go to the required folder.

Step 7 of 15

5a - Insert a picture

Tap the required picture to select it.

Step 8 of 15

5a - Insert a picture

Tap Done.

Step 9 of 15

5b - Insert a video clip

Tap Video.
Go to the required folder.

Step 10 of 15

5b - Insert a video clip

Tap the required video clip.

Step 11 of 15

5c - Insert audio file

Tap Audio.
Go to the required folder.

Step 12 of 15

5c - Insert audio file

Tap the field next to the required audio file.

Step 13 of 15

5c - Insert audio file

Tap Done.

Step 14 of 15

Send the MMS

Tap the send icon when you've finished your MMS.

Step 15 of 15

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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