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I can't install an app

If you can't install an app on your mobile phone, follow these instructions to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

Want to download new apps from Google Play? It's easy, but remember you need to set up your mobile phone for internet and activate your Google account on your mobile phone before you can use this function.

Step 1 of 13

Find "Play Store"

Tap Apps.

Step 2 of 13

Find "Play Store"

Tap Play Store.

Step 3 of 13

Find app

To search by category:
Tap APPS or GAMES.

Step 4 of 13

Find app

Tap CATEGORIES.
Go to the required category.

Step 5 of 13

Find app

To search by name:
Tap Google play.

Step 6 of 13

Find app

Key in the name of the required app and tap the search icon.

Step 7 of 13

Install app

Tap the required app.

Step 8 of 13

Install app

To install a free app:
Tap INSTALL.

Step 9 of 13

Install app

Tap ACCEPT.

Step 10 of 13

Install app

To buy an app:
Tap the price.

Step 11 of 13

Install app

Follow the instructions on the display to install the app.
Tap the Home key to return to the home screen.

Step 12 of 13

Use app

Tap Apps.

Step 13 of 13

Use app

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Swipe right for the next step

Tap anywhere to dismiss

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