Device Help Samsung Galaxy A5 Apps and media
Samsung Galaxy A5

Samsung Galaxy A5

View Device specs

Popular guides

Using voice control (S Voice) on my mobile phone

Choosing a message tone for my mobile phone

Cancelling all diverts on my mobile phone

Turning the screen lock on my mobile phone on or off

List of display icons

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't use one of my apps

Back to Apps and media
If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 7 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
The app files are damaged or deleted
There's an error in the operating system on your mobile phone
You aren't using the latest version of the app
You've gotten a new phone number
You installed the app on another memory card
The memory is full
There's no internet connection

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and speed up your smartphone Can't make or receive calls on your smartphone? Can't use mobile data on your smartphone? Can't connect to WiFi on your smartphone? Slow mobile internet on your smartphone? Slow WiFi connection on your smartphone? 3 Simple tips to keep your smartphones safe