Search for topic or select one below

I can't send and receive MMS

MMS can contain media files such as pictures and audio files. You can send MMS to one or more phone numbers and to email addresses. If you can't send and receive MMS, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

If you want to avoid using data when you're abroad, you need to turn off data roaming on your tablet. Once done, you can only make voice calls, send SMS and use applications that don't require an internet connection. Remember, you need to activate mobile data before you can use this function.

Step 1 of 7

Find "Mobile networks"

Tap the time in the bottom right corner of the display.

Step 2 of 7

Find "Mobile networks"

Tap Settings.

Step 3 of 7

Find "Mobile networks"

Tap More settings.

Step 4 of 7

Find "Mobile networks"

Tap Mobile networks.

Step 5 of 7

Turn data roaming on or off

Tap Data roaming to turn the function on or off.

Step 6 of 7

Turn data roaming on or off

If you turn on data roaming:
Tap OK to confirm.

Step 7 of 7

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides