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I can't use GPS navigation

If you can't use GPS navigation, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Want to turn GPS on or off? Follow these easy instructions.

Step 1 of 9

Find "Location services"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Step 2 of 9

Find "Location services"

Tap the Connections tab.

Step 3 of 9

Find "Location services"

Tap Location services.

Step 4 of 9

Turn location access on or off

If you turn on location access, your mobile phone can find your position using GPS. If you turn off the function, you can't use any of the GPS functions on your mobile phone.

Tap Access to my location to turn the function on or off.

Step 5 of 9

Turn location access on or off

If you turn on location access, your mobile phone can find your position using GPS. If you turn off the function, you can't use any of the GPS functions on your mobile phone.

If you turn on the function:
Tap Agree.

Step 6 of 9

Turn satellite-based GPS on or off

If you turn on satellite-based GPS, your mobile phone can find your exact position. Satellite-based GPS requires a clear view of the sky.

Tap Use GPS satellites to turn the function on or off.

Step 7 of 9

Turn network-based GPS on or off

If you turn on wireless networks, your mobile phone can find your approximate position using the network. This is useful if you don't have a GPS satellite fix.

Tap Use wireless networks to turn the function on or off.

Step 8 of 9

Turn network-based GPS on or off

If you turn on wireless networks, your mobile phone can find your approximate position using the network. This is useful if you don't have a GPS satellite fix.

If you turn on network-based GPS:
Tap Agree.

Step 9 of 9

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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