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I can't turn on my mobile phone

If you can't turn on your mobile phone, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

If you enter an incorrect PIN three times in a row, you need to key in your PUK.

Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained by contacting customer service on 1688.

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