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I can't send and receive MMS

MMS can contain media files such as pictures and audio files. You can send MMS to one or more phones and to email addresses. If you can't send and receive MMS, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

If you want to avoid using data, you need to deactivate mobile data on your mobile phone. Once done, you can only make voice calls, send SMS and use applications that don't require an internet connection.

Step 1 of 6

Turn mobile data on or off

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Step 2 of 6

Turn mobile data on or off

Tap More networks.

Step 3 of 6

Turn mobile data on or off

Tap Mobile networks.

Step 4 of 6

Turn mobile data on or off

Tap Mobile data to turn the function on or off.

Step 5 of 6

Turn mobile data on or off

If you turn off the function:
Tap OK.

Step 6 of 6

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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