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I can't make video calls

When you make a video call, you can watch a live video of the person you're talking to. If you can't make video calls, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

You can turn off all network connections on your mobile phone so it can’t cause any interference with sensitive equipment in a plane or a hospital. It's called flight mode. You can still use your mobile phone when flight mode is turned on, but you can't send messages, make calls or use the internet.

Step 1 of 3

Turn flight mode on or off

Tap and hold On/Off.

Step 2 of 3

Turn flight mode on or off

Tap Flight mode.

Step 3 of 3

Turn flight mode on or off

Tap OK.
Depending on the current setting, flight mode is now turned on or off.

Swipe right for the next step

Tap anywhere to dismiss

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