Search for topic or select one below

I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

Want to use your mobile phone's internet browser? It's easy, but you need to set up your mobile phone for internet before you can use this function.

Step 1 of 12

Find "Internet"

Tap Applications.

Step 2 of 12

Find "Internet"

Tap Internet.

Step 3 of 12

Use internet browser

Follow the steps below to use your mobile phone's internet browser.

Step 4 of 12

Enter web address

Tap the address bar at the top of the display.

Step 5 of 12

Enter web address

Key in the address of the required website and tap Go.

Step 6 of 12

Go to bookmark

Tap the bookmarks icon.

Step 7 of 12

Go to bookmark

Tap the required bookmark.

Step 8 of 12

Add current website to your bookmarks

Tap the bookmarks icon.

Step 9 of 12

Add current website to your bookmarks

Tap Add.
Edit the name of the bookmark.

Step 10 of 12

Add current website to your bookmarks

Tap OK to save the bookmark.

Step 11 of 12

Add current website to your bookmarks

Tap the Return key to return to the current website.

Step 12 of 12

Exit

Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides