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I can't use one of my apps

If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

Your mobile phone may not react due to overload or errors in the operating system. If this happens, it might help to restart your mobile phone.

Step 1 of 8

Turn off your mobile phone

Tap and hold On/Off.

Step 2 of 8

Turn off your mobile phone

Tap Power off.

Step 3 of 8

Turn off your mobile phone

Tap OK.

Step 4 of 8

Remove the back cover

Turn the back of your mobile phone towards you.
Take hold of the top right corner of the back cover and remove it.

Step 5 of 8

Remove the battery

Take hold of the bottom of the battery and remove it.

Step 6 of 8

Insert battery

Wait 10-15 seconds.
Place the battery in your mobile phone (top first), matching the battery contacts with the contacts in your mobile phone, and press the battery into place.

Step 7 of 8

Replace the back cover

Place the back cover on your mobile phone (bottom first) and press it until it clicks into place

Step 8 of 8

Turn on your mobile phone

Tap On/Off until your mobile phone is turned on.

Swipe right for the next step

Tap anywhere to dismiss

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