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I can't use one of my apps

If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

Some applications aren't ended completely when your mobile phone returns to standby mode. They keep running in the background unless you end them from the list of active applications.

Step 1 of 6

Find "Active applications"

Tap Applications.

Step 2 of 6

Find "Active applications"

Tap Task manager.

Step 3 of 6

Find "Active applications"

Tap the Active applications tab.

Step 4 of 6

End active applications

To end one application:
Tap Exit next to the required application.

Step 5 of 6

End active applications

To end all applications:
Tap Exit all next to Active applications.

Step 6 of 6

Exit

Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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